Sol Casino Privacy Policy

This Privacy Policy explains how Sol Casino collects, uses, stores and protects personal information when you visit our website, create an account, use casino services or contact our support team. It applies to players and visitors accessing Sol Casino from Canada and should be read together with the applicable terms and conditions.

Sol Casino aims to handle personal information responsibly, transparently and only for legitimate business, security and service purposes. By using the website, you acknowledge the practices described below. If you do not agree with this policy, please discontinue use of the website and its services.

Information We Collect

The information Sol Casino collects depends on how you interact with the website and the services you use. We may collect information that you provide directly, information generated through your activity and information received from selected third parties.

Information you provide

• Account details, including your name, date of birth, residential address, telephone number and email address.
• Login credentials and account preferences.
• Identity and age verification documents where verification is required for account security, responsible gaming or compliance purposes.
• Payment and transaction information, such as deposit and withdrawal details, payment method information and transaction history. Full payment card details may be handled by authorised payment providers rather than stored directly by Sol Casino.
• Messages, enquiries, complaints, support requests and any information you choose to include when communicating with us.
• Marketing preferences, survey responses, promotional participation and other information you voluntarily submit.

Information collected automatically

When you visit Sol Casino, we may collect technical and usage information such as your IP address, device type, browser, operating system, language settings, approximate location, referring website, pages viewed, time spent on pages and interaction data. We may also record information about sessions, errors and security events to help maintain a reliable service.

Sol Casino may use information from fraud prevention, identity verification, payment, analytics and customer support providers where those providers are permitted to share it with us. We may combine this information with details held in your account to maintain accurate records and protect the platform.

How We Use Information

Sol Casino uses personal information for purposes connected with providing and administering the online casino service. These purposes may include:

• Creating, maintaining and managing your player account.
• Confirming eligibility, including the minimum age requirement of 18+ and any required identity checks.
• Processing deposits, withdrawals, payments, bonuses and other account transactions.
• Providing customer assistance and responding to requests or complaints.
• Monitoring account activity to detect fraud, abuse, collusion, unauthorised access, money laundering risks and other suspicious conduct.
• Maintaining responsible gaming controls, account restrictions and player safety measures.
• Operating, troubleshooting, testing and improving the website, games and related services.
• Sending service messages, account notices, security alerts and information necessary to administer your relationship with Sol Casino.
• Sending promotional communications where permitted and where you have provided the necessary preference or consent. You can opt out of marketing messages through the available unsubscribe option or by contacting us.
• Keeping business, payment, security and compliance records for appropriate periods.
• Establishing, exercising or defending legal rights and responding to valid requests from competent authorities.

Depending on the context, processing may be based on delivering the services you request, meeting applicable obligations, protecting users and the platform, pursuing legitimate operational interests or obtaining your consent. Where consent is relied upon, you may withdraw it, although this will not affect processing already carried out lawfully before withdrawal.

Cookies and Similar Technologies

Sol Casino may use cookies, pixels, local storage and similar technologies. These technologies are small data files or identifiers placed on your device or read by your browser when you access the website.

How these technologies are used

• Essential technologies support login sessions, account security, navigation and core website functions.
• Preference technologies remember settings such as language, region or display choices.
• Analytics technologies help us understand traffic, performance and how visitors use the website.
• Advertising or measurement technologies may help assess campaigns and show more relevant communications where applicable.

Some cookies may be placed by service providers acting on our behalf. You can manage cookies through your browser settings and, where available, the cookie controls presented on the website. Restricting essential cookies may affect account access, game functionality or other features. Cookie settings do not necessarily delete information already collected, and separate controls may apply to marketing communications.

Data Sharing

Sol Casino does not treat personal information as a public asset. We may share information with carefully selected recipients when necessary to operate the business, provide requested services, protect users or meet applicable obligations.

• Payment processors and financial service providers that facilitate deposits, withdrawals and transaction reviews.
• Identity, age verification, fraud prevention and risk management providers.
• Technology, hosting, infrastructure, analytics, communications and customer support providers.
• Professional advisers, insurers, auditors and service providers bound by appropriate confidentiality obligations.
• Corporate entities involved in a restructuring, merger, acquisition, financing or transfer of relevant business assets.
• Government bodies, courts, law enforcement agencies or other authorised parties where disclosure is required or reasonably necessary.

Recipients are expected to use information only for defined purposes and to apply suitable safeguards. Sol Casino does not sell personal information in the ordinary operation of its services. We may produce aggregated or de-identified information for analysis, reporting and service development where it cannot reasonably be used to identify an individual.

Data Security

Sol Casino uses administrative, technical and organisational safeguards intended to reduce the risk of loss, misuse, unauthorised access, alteration or disclosure. Measures may include access controls, account authentication, encryption or protected transmission where appropriate, monitoring, staff procedures and supplier due diligence.

No website, payment channel or electronic storage system can be guaranteed completely secure. You are responsible for protecting your login details, using a secure device and notifying Sol Casino promptly if you suspect unauthorised access. We may restrict or suspend access when necessary to investigate a security concern or protect the platform.

Data Retention

Sol Casino keeps personal information for as long as reasonably necessary for the purposes described in this policy. Retention periods may depend on the type of information, the nature of the relationship, account activity, security requirements, dispute status and any applicable record-keeping obligations.

When information is no longer needed, we may delete it, anonymise it or securely isolate it. Closing an account does not always result in immediate deletion, because some records may need to be retained to prevent fraud, resolve disputes, maintain transaction histories, enforce agreements or respond to lawful requests.

Your Rights

Depending on the circumstances and applicable privacy rules, you may have rights concerning the personal information Sol Casino holds about you. These may include requesting access to information, asking for inaccurate details to be corrected, questioning the use of information, withdrawing consent where processing relies on consent and requesting deletion or restriction in appropriate circumstances.

You may also be able to object to certain processing, request a copy of information in a usable format or change your marketing preferences. These rights are not absolute and may be limited where retaining or using information is necessary for security, legal, contractual or other recognised purposes.

To protect players, Sol Casino may ask for reasonable information to verify the identity of anyone making a request. We will respond within an appropriate timeframe and explain the reason if a request cannot be completed in full. You may also have the right to raise a privacy concern with an appropriate authority or seek other remedies available in your circumstances.

Third-Party Services

The Sol Casino website may contain links, integrations or services operated by third parties. These may include payment options, identity verification tools, analytics platforms, social features, advertising services and customer communication systems. Third-party services may collect information under their own privacy notices and terms.

This policy does not govern the privacy practices of independent third parties. Before providing information through an external service, review its privacy information carefully. Sol Casino selects service providers with regard to reliability and security, but cannot control the content, availability or privacy practices of websites that it does not operate.

International Transfers

Sol Casino and its service providers may process or store personal information in Canada or other jurisdictions where they maintain facilities or conduct operations. When information is transferred across borders, we aim to use appropriate contractual, technical and organisational measures to protect it.

Privacy protections and legal requirements may differ between jurisdictions. By using the services, you understand that information may be accessible to authorised personnel or providers located outside your province or country, subject to applicable safeguards and lawful disclosure requirements.

Policy Updates

Sol Casino may revise this Privacy Policy when its services, technology, business processes or legal environment changes. The updated version will be made available on the website, and the date or other notice may be changed to indicate that a revision has been published.

Changes take effect when posted unless a later date is stated. We encourage you to review this page periodically. Where a change materially affects how information is handled, Sol Casino may provide additional notice through the website, email or another suitable channel.

Contact Information

If you have a question about this Privacy Policy, want to exercise a privacy right or need assistance with personal information connected to your Sol Casino account, please contact the support team at [email protected].

When contacting us, describe your request clearly and include enough information for us to understand the issue. Do not send payment passwords, complete card numbers or other unnecessary sensitive information. We may request additional details through a secure process to confirm your identity before discussing account information or completing a privacy request.

Last updated: 9 September 2026