Sol Casino Responsible Gaming

Gambling at Sol Casino should always be viewed as entertainment, not as a way to make money or solve financial problems. Games are based on chance, and outcomes cannot be predicted or controlled. There is no guaranteed strategy for winning, and losses can occur even when a player follows a careful approach.

Responsible gambling means making informed choices, setting personal boundaries and taking breaks when needed. Sol Casino encourages every player to remain aware of their gambling behaviour and to seek support promptly if gambling starts to feel difficult to manage.

Our Commitment to Responsible Gambling

Sol Casino is committed to promoting a safer and more informed gambling environment. We provide information and account features intended to help players monitor their activity, set limits and make decisions that remain within their personal circumstances.

Responsible gambling is a shared responsibility. Players should only gamble with money they can afford to lose, understand the risks associated with casino games and avoid treating gambling as a source of income. Sol Casino also encourages players to review their habits regularly rather than waiting until concerns become serious.

Our responsible gambling approach is designed to support personal control. It does not remove the element of chance from games, guarantee results or replace professional advice. If gambling is affecting your finances, relationships, work, health or general wellbeing, consider stopping and obtaining independent support.

Recognizing Problem Gambling

Problem gambling can develop gradually and may affect people in different ways. A player may begin to spend more time or money gambling than intended, or may continue playing despite negative consequences. Recognizing early warning signs can make it easier to take corrective action.

Possible indicators include chasing losses, borrowing money to gamble, hiding gambling activity, feeling restless when attempting to stop, neglecting responsibilities, repeatedly exceeding planned limits or relying on gambling to cope with stress, loneliness or difficult emotions. Increased secrecy, conflict with family members and financial concerns may also signal that additional support is appropriate.

No single sign proves that a person has a gambling problem. However, if several of these experiences are familiar, take them seriously. A pause from gambling and a conversation with a qualified support provider can help clarify the situation and identify suitable next steps.

Self-Assessment and Limits

Before playing at Sol Casino, consider whether gambling fits comfortably within your budget, schedule and personal circumstances. A simple self-assessment can help you identify patterns before they become harder to change. Ask yourself whether you are gambling for entertainment, whether you can stop when planned and whether losses would create financial pressure.

Players should set limits in advance and treat them as firm boundaries. Available controls and requests may be subject to account verification, processing times or other applicable conditions. Useful limits and protective measures include:

• Deposit limits to control the amount added to your account over a selected period.
• Loss limits to help restrict the amount you are prepared to lose while gambling.
• Reality checks, which provide reminders about the time spent playing and encourage regular reviews of activity.
• Cooling-off periods that allow you to pause gambling for a defined period without permanently closing your account.
• Self-exclusion, which provides a longer-term restriction on access when a more comprehensive break from gambling is needed.

Choose limits before starting a session and avoid increasing them simply to continue playing. If you find that limits are difficult to maintain, stop gambling and seek independent assistance.

Responsible Gaming Tools

Sol Casino provides responsible gambling features through the website to help players make more deliberate decisions. The exact options, time periods and account procedures may depend on the relevant account settings and operational requirements. Players can use the available tools to:

• Set or request deposit limits that establish a maximum amount for deposits over a chosen period.
• Review gambling activity, including account transactions and relevant play information, to support informed decisions.
• Use reality check reminders to receive prompts during play and reassess whether to continue.
• Request a cooling-off period when a temporary break would be beneficial.
• Request self-exclusion when gambling should be stopped for a longer period.
• Contact customer support for information about responsible gambling options and account restrictions.

These tools work best when used early and honestly. A limit should not be viewed as a target to reach, and a cooling-off period should not be shortened because of an urge to resume play. If you are uncertain which option is suitable, stop gambling while you consider your choices and ask for guidance.

Support and Assistance

If gambling becomes difficult to control, seek professional help as soon as possible. Speaking with a qualified counsellor, healthcare professional or recognized support organization can provide confidential guidance and help you develop a plan that fits your circumstances. Reaching out early is a practical step, not a failure.

For questions about responsible gambling features or account restrictions at Sol Casino, contact customer support at [email protected]. Sol Casino support can explain available website processes, but it does not replace independent counselling, medical advice or specialist treatment.

The following independent external resources may also be useful:

• Responsible Gambling Council (RGC) is an independent Canadian non-profit organization providing safer gambling information and resources for finding local help.
• ConnexOntario is an Ontario service offering free and confidential support 24/7 at 1-866-531-2600.
• Gambling Support BC is a British Columbia service offering free and confidential support, including its 24/7 Gambling Support Line at 1-888-795-6111.

These organizations are independent external resources and are not partners, affiliates or services operated by Sol Casino. Provincial gambling support services may vary depending on where you live in Canada. Players should confirm the current scope, availability and eligibility of a service directly with the relevant organization.

Underage Gambling

Only individuals aged +18 or older may use the Sol Casino website. Underage gambling is prohibited. Age and identity checks may be carried out in accordance with account procedures, and access may be restricted where required information cannot be verified.

Adults must not allow minors to use their account, payment methods or devices to gamble. Account credentials should be kept private, and any suspected access by an underage person should be reported to Sol Casino support without delay.

Gambling is an adult activity involving financial risk. Parents and guardians should discuss these risks with young people and take reasonable steps to prevent access to gambling websites and applications.

Parental Controls

Parental controls can help reduce the risk of children accessing gambling content, but they are not a substitute for supervision. Parents and guardians should consider using device-level restrictions, family safety settings, content filters and password protection on computers, phones and tablets used by children.

Keep payment information, account credentials and identity documents secure. Do not save passwords on shared devices where a child may access them, and log out after using the Sol Casino website. Where available, use separate user profiles and review browser, device and network settings regularly.

Technology controls can sometimes be bypassed or become outdated. Regular conversations, supervision and clear household rules remain important parts of preventing underage access.

Tips for Staying in Control

The following practical habits can help keep gambling within reasonable boundaries:

• Set a gambling budget before playing and use only money allocated for entertainment.
• Decide how long you will play and use reminders to end the session on time.
• Never chase losses by increasing stakes or gambling for longer than planned.
• Take regular breaks and avoid playing when tired, upset, stressed or under the influence of alcohol or other substances.
• Do not borrow money, use essential household funds or rely on credit to gamble.
• Keep gambling separate from bills, savings, rent, food and other financial commitments.
• Do not treat wins as proof that future results are more likely to be favourable.
• Remember that games are based on chance and that previous results do not determine the next outcome.
• Talk to someone you trust if gambling begins to occupy too much of your attention.
• Use a cooling-off period or self-exclusion if you are repeatedly exceeding your own limits.
• Review your account activity and spending regularly rather than relying on memory.
• Stop immediately and seek support if gambling causes financial, emotional, professional or relationship difficulties.

Changes to This Policy

Sol Casino may update this Responsible Gaming policy from time to time to reflect changes to website features, internal procedures, available support information or general responsible gambling practices. Any revised version will be made available through the website and will apply from the date it is published, unless a different effective date is stated.

Players should review this page periodically to remain familiar with available tools, account options and support information. Continuing to use the website after an updated policy is published indicates that the player has had an opportunity to review the revised content. If you do not understand any part of this policy or need help applying a responsible gambling measure, stop playing and contact Sol Casino support for assistance.

Last updated: 9 September 2026